The most important step is to get a foodbank voucher

We rely on reputable local agencies who know their clients for Foodbank referrals. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, local housing support officers, North Yorkshire Council , health visitors, social services, some local charities, churches and schools.

Arrange a visit to the referral agency

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you are in financial crisis and live in England or Wales, please call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your need and provide support to maximise your income, help you navigate the benefits system and identify any additional money or grants. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Bring your foodbank voucher to our foodbank centre

When you arrive, we’ll welcome you and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of one week’s emergency food and which can include extras such as toiletries, cleaning materials and pet food if requested. We’ll also help to support you in any other ways that we can, our aim is to provide non-judgemental support at the point of need.